Thank you for choosing to shop with us. Many of the items we offer are limited-release, high-demand products, and are therefore available on a pre-order basis. Please read the following terms carefully before placing a pre-order.
1. What is a Pre-Order?
A pre-order is an order placed for an item that is not currently in physical stock, but will be sourced and delivered at a later date.
Placing a pre-order reserves your pair/size before the market shifts.
2. Estimated Delivery Window
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The standard pre-order delivery timeline is 8 to 12 weeks.
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Only working days are counted toward this window (Sundays and public holidays are excluded).
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Delivery time can vary due to brand release schedules, supplier allocation, customs, and logistics.
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In rare situations, delivery may extend beyond the estimated window. If a delay is significant, we will keep you updated.
Note: Pre-orders cannot be cancelled due to delivery time, unless the delay exceeds 45 working days past the 12-week upper limit.
3. Payment Terms
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Pre-orders require full advance payment to secure the item.
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Prices in the resale market fluctuate — your price is locked at checkout and will not change later.
4. Cancellations & Refunds
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All pre-order sales are final.
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Refunds are only issued if:
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We are unable to source your item, or
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Your item fails our authenticity or condition checks.
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In such cases, a full refund will be processed to your original payment method.
5. Authenticity Guarantee
Every item we deliver undergoes:
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Physical multi-point inspection
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Brand authenticity validation
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Condition & quality checks
We do not sell replicas, factory variants, or unauthorized products.
6. Size & Exchange Policy
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Pre-order items are sourced per your confirmed size, so exchanges are not possible for wrong size or change of mind.
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Please refer to brand size charts or message support before ordering if unsure.
7. Order Updates
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You will receive updates at key stages: Sourcing → Verification → Dispatch.
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You can reach out anytime for status updates.